Customer Support
Job Description
I will now generate the job description for a Customer Support Executive (Female, Day Shift), tailored to Ananta Recruitment Bharat’s function, and following your required format of one paragraph and one key points section.
The Customer Support Executive (Female, Day Shift) will be the frontline representative for Ananta Recruitment Bharat, dedicated to providing outstanding service and support to clients and candidates during regular business hours. This crucial role requires a professional and empathetic female candidate to manage all incoming and outgoing communications, addressing inquiries related to recruitment status, documentation, and general firm services. The Executive will be responsible for upholding the company’s core values of integrity and transparency by providing accurate, timely information, ensuring every interaction contributes positively to the firm’s reputation and customer satisfaction goals.
Key Responsibilities
- Customer Communication: Handle a high volume of client and candidate inquiries via phone and email during standard day shift hours, focusing on clarity and professionalism.
- Inquiry Management: Efficiently manage and resolve questions related to application statuses, job postings, payment processes, and interview schedules.
- Data Accuracy: Ensure all customer interactions and feedback are accurately logged and updated in the customer relationship management (CRM) software.
- Process Education: Guide clients and candidates through company processes, policies, and documentation requirements with patience and detailed explanation.
- Escalation: Identify complex or recurring issues and escalate them to the appropriate senior management or recruitment team for resolution.
- Feedback Collection: Collect, document, and categorize customer feedback to help the operations team continuously improve service offerings and delivery.
