Customer Support (Female)
Job Description
Customer Support Executive (Female, Day Shift) will serve as a vital link between Workloop Staffing and its clients and candidates, providing consistent and exceptional service during standard business hours. This essential role requires a professional and highly organized female candidate to manage all incoming inquiries, ensuring transparency and accuracy in information delivery related to recruitment processes, service status, and general administration. The Executive will be key in upholding the firm’s reputation for reliability and excellence, promptly resolving issues and maintaining detailed records to support Workloop Staffing’s mission to be a trusted partner for both businesses and job seekers.
Key Responsibilities
- Customer Communication: Manage a large volume of customer interactions via phone, email, and chat during standard day shift hours, ensuring all communications are professional and clear.
- Information Dissemination: Provide accurate and up-to-date information to candidates regarding application status, interview logistics, and documentation requirements.
- Client Support: Address general inquiries from client organizations regarding service agreements, billing, and the status of ongoing recruitment mandates.
- Documentation & Logging: Maintain precise and detailed records of all customer service interactions, issues, and resolutions within the designated CRM/tracking system.
- Issue Escalation: Identify and promptly escalate complex or unresolved issues to the senior customer support team or the relevant recruitment consultants.
- Quality Assurance: Gather and compile customer feedback to assist the operations team in continuously monitoring and improving service quality and efficiency.
