Help Desk Technician – Milwaukee, Wisconsin
Job Description
About the Opportunity:
NoraLogic is a consultancy that connects skilled professionals with client organizations, and this opening is part of a client requirement. We are seeking a reliable Help Desk Technician to provide technical support and maintain smooth IT operations.
Role Overview:
As a Help Desk Technician, you will be the first point of contact for technical issues, troubleshoot hardware and software problems, and ensure minimal downtime for end-users. This role is ideal for someone who enjoys problem-solving and supporting technology in a dynamic environment.
Key Responsibilities:
- Provide technical support for hardware, software, and network issues
- Troubleshoot and resolve technical problems via phone, email, or ticketing systems
- Assist in installing, configuring, and maintaining IT equipment
- Manage user accounts, system access, and permissions
- Document technical issues and resolutions
- Escalate complex problems to higher-level IT teams when necessary
Required Qualifications:
- Diploma or Bachelor’s degree in IT, Computer Science, or related field
- 1–3 years of experience in IT support or help desk roles
- Knowledge of operating systems, networking, and troubleshooting
- Strong communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
Why This Role:
- Hands-on experience in IT support and end-user assistance
- Opportunity to work in a structured and professional IT environment
- Career growth potential in IT and technical support
Application Note:
Please apply with an ATS-friendly resume so our HR team can review your profile efficiently and reach out to you as soon as possible.