Desktop Support Engineer – Pittsburgh, Pennsylvania

Job Description

About the Company

E Team is a global IT and healthcare consultancy connecting skilled professionals with leading organizations. This position is with one of our US-based partner companies, focused on providing reliable IT support and maintaining desktop infrastructure.

Job Overview

We are seeking a proactive Desktop Support Engineer to join our partner organization in Pittsburgh, Pennsylvania. The ideal candidate will provide technical support, troubleshoot desktop and peripheral issues, and ensure smooth IT operations for end-users.

Key Responsibilities
Provide Level 1/Level 2 support for desktops, laptops, and peripheral devices
Install, configure, and maintain hardware, software, and operating systems
Troubleshoot and resolve technical issues related to desktops, applications, and networks
Manage user accounts, permissions, and access rights
Document incidents, solutions, and standard operating procedures
Collaborate with IT teams to implement upgrades, patches, and system improvements
Ensure compliance with IT policies and security standards
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
2–4 years of experience in desktop support or IT helpdesk roles
Strong knowledge of Windows and macOS environments
Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN)
Experience with ticketing systems and remote support tools
Excellent problem-solving, communication, and customer service skills
Preferred Qualifications
Certifications such as CompTIA A+, Microsoft Certified, or ITIL Foundation
Experience with enterprise applications and virtual desktop environments
Familiarity with endpoint security and management tools
Why Join Us?
Work with a reputable US-based technology partner
Exposure to enterprise desktop environments and IT support processes
Competitive compensation and career growth opportunities
Supported by a global consultancy with strong IT domain expertise
How to Apply

We recommend applying with an ATS-friendly resume highlighting technical skills, desktop support experience, and certifications. This ensures your application is effectively reviewed by hiring managers.