IT Network Incident Analyst – Miami, Florida

Job Description

About the Company

Eteam is a global IT and healthcare consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based technology partners, focused on maintaining network reliability, incident response, and high-performance IT infrastructure.

Job Title:

IT Network Incident Analyst

Location:

Miami

Job Overview

We are seeking a proactive and detail-oriented IT Network Incident Analyst to monitor, analyze, and resolve network-related incidents. In this role, you will respond to outages, troubleshoot connectivity issues, and ensure minimal downtime across systems. This position is ideal for individuals interested in network operations, incident management, and infrastructure reliability.

Key Responsibilities
Monitor network systems and respond to incidents and alerts
Troubleshoot network issues including connectivity, latency, and outages
Perform root cause analysis and document incident findings
Collaborate with network engineers and IT teams for resolution
Maintain incident logs and generate performance reports
Ensure adherence to service level agreements (SLAs)
Support escalation processes and incident prioritization
Assist in implementing preventive measures and improvements
Monitor network performance and availability metrics
Ensure compliance with IT policies and security standards
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
2–4 years of experience in network operations or IT support roles
Strong understanding of networking concepts (TCP/IP, DNS, routing, switching)
Familiarity with network monitoring tools and incident management systems
Knowledge of troubleshooting techniques and diagnostics
Strong analytical and problem-solving skills
Good communication and teamwork abilities
Preferred Qualifications
Certifications such as CCNA, Network+, or similar
Experience with tools like SolarWinds, Nagios, or Wireshark
Familiarity with cloud networking (AWS, Azure, or GCP)
Understanding of network security practices
Strong attention to detail and incident response skills
Why Join Us?
Opportunity to work with a leading U.S.-based technology organization
Hands-on experience in network incident management and operations
Supportive and collaborative work environment
Competitive salary and benefits package
Career growth opportunities in networking and IT operations
How to Apply

We recommend submitting an ATS-friendly resume highlighting your experience in network troubleshooting, incident management, and IT infrastructure. Including certifications and measurable achievements will strengthen your application.