Junior Software Support Engineer – Scottsdale, Arizona

Job Description

About the Company

SkillGigs is a global IT and healthcare consultancy connecting talented professionals with leading organizations. This position is with one of our US-based partner companies, focused on delivering innovative software solutions and exceptional technical support.

Job Overview

We are seeking a motivated Junior Software Support Engineer to join our partner organization in Scottsdale, Arizona. The ideal candidate will assist in troubleshooting software issues, supporting end-users, and ensuring smooth operation of business applications.

Key Responsibilities
Provide first-level support for software applications and systems
Troubleshoot and resolve software-related issues
Assist in software installation, configuration, and upgrades
Document issues, resolutions, and support procedures
Collaborate with development and IT teams to escalate and resolve complex problems
Test software fixes and updates to ensure functionality
Maintain a high level of customer service in responding to user requests
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field
0–2 years of experience in software support, helpdesk, or technical support roles
Basic understanding of software applications and operating systems
Strong problem-solving and analytical skills
Excellent communication and teamwork abilities
Preferred Qualifications
Familiarity with ticketing systems (e.g., Jira, ServiceNow)
Knowledge of scripting or programming (Python, JavaScript, or similar)
Experience with SaaS applications or enterprise software support
Understanding of software development lifecycle (SDLC)
Why Join Us?
Opportunity to grow your career with a US-based technology partner
Exposure to real-world software troubleshooting and support processes
Competitive compensation and professional development opportunities
Support from a global consultancy with strong IT domain expertise
How to Apply

We recommend applying with an ATS-friendly resume highlighting technical skills, software support experience, and relevant projects or internships. This ensures your application is effectively reviewed by hiring managers.