IT Infrastructure Service Support Specialist – Santa Clara, California
Job Description
About the Company
SkillGigs is an advanced talent marketplace connecting skilled technology and healthcare professionals with leading organizations across the United States. This opportunity is with one of our trusted U.S.-based technology partners, specializing in enterprise IT infrastructure, service operations, and technical support solutions.
Job Overview
We are seeking a detail-oriented and technically skilled professional to support IT infrastructure service operations. In this role, you will assist with system maintenance, technical troubleshooting, infrastructure monitoring, service requests, and operational support to ensure stable and secure enterprise IT environments.
Key Responsibilities
Monitor and support enterprise IT infrastructure systems, networks, and services
Troubleshoot hardware, software, and connectivity issues
Respond to service desk tickets and technical support requests
Assist with server, workstation, and network device maintenance
Support infrastructure upgrades, deployments, and system configurations
Maintain technical documentation and service records
Collaborate with IT, cybersecurity, and operations teams
Track service performance metrics and incident reports
Ensure compliance with IT governance and security policies
Support continuous improvement of infrastructure reliability and service quality
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Network Administration, or related field
1–3 years of experience in IT support, infrastructure services, technical operations, or service desk roles
Basic understanding of enterprise systems, networking, and infrastructure components
Familiarity with operating systems, service management tools, and troubleshooting methodologies
Strong analytical, communication, and organizational skills
Ability to work efficiently in fast-paced technical environments
Preferred Qualifications
Experience with ITSM platforms such as ServiceNow, Jira, or similar systems
Familiarity with cloud platforms, virtualization, or infrastructure monitoring tools
Basic knowledge of cybersecurity practices and compliance standards
Understanding of networking protocols, server support, and endpoint management
Relevant certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications
Why Join Us?
Work with a leading U.S.-based technology organization through SkillGigs
Gain valuable hands-on experience in enterprise IT infrastructure and support
Collaborative and supportive technical environment
Competitive salary and benefits
Strong career advancement opportunities in IT operations, systems administration, and infrastructure management
How to Apply
Submit an ATS-friendly resume highlighting your experience in IT infrastructure support, technical troubleshooting, service management tools, enterprise systems, and relevant certifications.
