Junior Application Monitoring Support Analyst – Cupertino, California
Job Description
About the Company
SkillGigs is an advanced talent marketplace connecting skilled technology and healthcare professionals with leading organizations across the United States. This opportunity is with one of our trusted U.S.-based technology partners, specializing in enterprise application performance, IT operations, and technical support services.
Job Overview
We are seeking a detail-oriented and technically driven professional to support application monitoring and operational support initiatives. In this role, you will monitor enterprise applications, analyze system performance, troubleshoot incidents, and assist in maintaining reliable business-critical software environments.
Key Responsibilities
Monitor enterprise applications, system performance, and service availability
Identify and respond to application alerts, incidents, and performance issues
Troubleshoot software, integration, and operational support concerns
Assist with incident management, root cause analysis, and issue resolution
Maintain application monitoring dashboards and performance documentation
Collaborate with development, DevOps, IT support, and infrastructure teams
Track system health metrics and generate operational reports
Support deployment validations and post-release monitoring
Ensure compliance with service management and operational governance standards
Contribute to continuous improvement of application reliability and support workflows
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related field
1–3 years of experience in application support, IT monitoring, technical operations, or service desk roles
Basic understanding of software systems, application architecture, and monitoring processes
Familiarity with troubleshooting methodologies and incident management
Strong analytical, communication, and organizational skills
Detail-oriented with strong problem-solving capabilities
Preferred Qualifications
Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, New Relic, or similar platforms
Familiarity with cloud environments, DevOps practices, or release monitoring
Basic knowledge of databases, APIs, and system integrations
Understanding of ITIL, service management, or enterprise governance frameworks
Relevant certifications such as ITIL, CompTIA, or cloud platform credentials
Why Join Us?
Work with a leading U.S.-based technology organization through SkillGigs
Gain valuable hands-on experience in enterprise application monitoring and support
Collaborative and supportive technical environment
Competitive salary and benefits
Excellent opportunities for career growth in IT operations, application management, and technical services
How to Apply
Submit an ATS-friendly resume highlighting your experience in application support, monitoring tools, technical troubleshooting, enterprise systems, and relevant certifications.