IT Helpdesk Technician – Augusta, Georgia

Job Description

About the Company

Eteam is a global IT and healthcare consultancy connecting skilled professionals with leading organizations. This position is with one of our US-based partner companies, focused on delivering efficient IT support and technology solutions.

Job Overview

We are seeking a customer-focused IT Helpdesk Technician to join our partner organization in Augusta, Georgia. The ideal candidate will provide first-level technical support, troubleshoot issues, and ensure smooth IT operations across the organization.

Key Responsibilities
Serve as the first point of contact for IT support requests via phone, email, or ticketing systems
Troubleshoot hardware, software, and network issues
Install, configure, and maintain desktops, laptops, and peripheral devices
Manage user accounts, passwords, and access permissions
Document incidents, solutions, and processes in the ticketing system
Escalate complex issues to higher-level support teams when necessary
Ensure timely resolution of support tickets and maintain high customer satisfaction
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in IT support or helpdesk roles
Knowledge of Windows OS, Microsoft Office Suite, and common business applications
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems and remote support tools
Strong communication and customer service skills
Preferred Qualifications
Certifications such as CompTIA A+ or ITIL Foundation
Experience with Active Directory and Office 365 administration
Familiarity with cybersecurity best practices
Why Join Us?
Work with a dynamic US-based technology partner
Gain hands-on experience in IT support and infrastructure
Competitive compensation and career growth opportunities
Backed by a global consultancy with strong IT domain expertise
How to Apply

We recommend applying with an ATS-friendly resume that highlights technical skills, troubleshooting experience, and certifications. This ensures your application is effectively matched with the job requirements and reviewed by hiring managers.