Help Desk Associate – Boise, Idaho

Job Description

Overview:
An exciting opportunity is open for a Help Desk Associate to support day-to-day IT operations. Skill Gigs is hiring for one of its clients, looking for someone who can handle user queries, resolve technical issues, and ensure smooth system functionality.

Core Responsibilities:

Act as the first point of contact for technical support requests
Troubleshoot hardware, software, and basic network issues
Assist users via calls, emails, or ticketing systems
Install and configure systems, applications, and peripherals
Maintain logs of issues, solutions, and system updates
Escalate unresolved issues to higher-level IT teams

Ideal Candidate Profile:

Diploma or Bachelor’s degree in IT or related field
1–2 years of experience in help desk or IT support roles
Basic understanding of operating systems and networking
Strong communication and customer-handling skills
Ability to manage multiple requests efficiently

What Makes This Role Valuable:

Great entry point into IT support careers
Exposure to real-time problem-solving environments
Opportunity to enhance technical and communication skills

About Skill Gigs:
Skill Gigs is a consulting firm that connects talented professionals with organizations. This role is part of a client requirement, offering you a chance to grow while working on real-world IT challenges.

Application Note:
Apply now with an ATS-friendly resume so our HR team can review your profile efficiently and reach out to you as soon as possible.