IT Systems Support Specialist – Durham, North Carolina

Job Description

About the Company

SkillGigs is a global IT and healthcare consultancy connecting talented professionals with leading organizations. This position is with one of our US-based partner companies, focused on delivering reliable and scalable technology solutions.

Job Overview

We are seeking a skilled IT Systems Support Specialist to join our partner organization in Durham, North Carolina. The ideal candidate will maintain IT systems, provide technical support, and ensure smooth and secure IT operations across the organization.

Key Responsibilities
Monitor, maintain, and troubleshoot IT systems and infrastructure
Provide Level 1/Level 2 technical support for hardware, software, and network issues
Install, configure, and maintain desktops, servers, and enterprise applications
Support system upgrades, patches, and performance optimization
Manage user accounts, permissions, and access controls
Document support processes, incidents, and solutions
Collaborate with IT teams to improve system reliability and efficiency
Ensure compliance with IT policies and security standards
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
2–4 years of experience in IT systems support or helpdesk roles
Strong knowledge of Windows and Linux environments
Familiarity with networking concepts (LAN/WAN, TCP/IP, VPN)
Experience with ticketing systems and remote support tools
Excellent problem-solving and communication skills
Preferred Qualifications
Certifications such as CompTIA A+, Network+, or Microsoft Certified
Experience with cloud platforms (AWS, Azure, Google Cloud)
Familiarity with virtualization and automation (VMware, PowerShell, Bash)
Why Join Us?
Work with a reputable US-based technology partner
Exposure to enterprise IT systems and modern infrastructure
Competitive compensation and professional growth opportunities
Support from a global consultancy with strong IT expertise
How to Apply

We recommend applying with an ATS-friendly resume that highlights technical skills, systems support experience, and certifications. This ensures your application is effectively matched with the job requirements and reviewed by hiring managers.