IT Systems Support Specialist – Durham, North Carolina

Job Description

bout the Company

Skill Gigs is a global IT and consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based clients, focused on maintaining and optimizing IT systems to support business operations.

Job Title

IT Systems Support Specialist

Location

Durham, North Carolina, USA

Job Overview

We are seeking a proactive and technically skilled IT Systems Support Specialist to provide day-to-day technical support and ensure smooth IT operations. This role involves troubleshooting system issues, supporting users, and maintaining IT infrastructure to ensure optimal performance and security.

Key Responsibilities
Provide technical support for hardware, software, and network-related issues
Install, configure, and maintain computer systems and applications
Troubleshoot system, network, and application problems
Monitor system performance and ensure uptime and reliability
Manage user accounts, permissions, and access controls
Assist with system upgrades, patches, and backups
Maintain IT documentation, procedures, and asset inventory
Collaborate with internal teams to resolve technical issues
Support cybersecurity measures and ensure compliance with policies
Respond to helpdesk tickets and provide timely resolutions
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
0–3 years of experience in IT support or system administration
Knowledge of Windows/Linux operating systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Familiarity with troubleshooting hardware and software issues
Strong problem-solving and communication skills
Preferred Qualifications
Experience with Active Directory and Office 365
Knowledge of cloud platforms (AWS, Azure, or Google Cloud)
IT certifications such as CompTIA A+, Network+, or similar
Familiarity with ticketing systems (e.g., ServiceNow, Jira)
Understanding of cybersecurity best practices
Why Join Us?
Work with a leading global consulting firm
Gain hands-on experience with enterprise IT systems
Supportive and collaborative work environment
Competitive salary and benefits
Opportunities for career growth in IT support and infrastructure
How to Apply

Submit an ATS-friendly resume highlighting your experience in IT support, troubleshooting, and system administration.