IT Support Specialist – Huntsville, Alabama
Job Description
About the Company
E Team is a global IT and healthcare consultancy connecting skilled professionals with leading organizations. This position is with one of our US-based partner companies, focused on delivering reliable IT support and technical solutions.
Job Overview
We are seeking a proactive IT Support Specialist to join our partner organization in Huntsville, Alabama. The ideal candidate will provide first-level technical support, troubleshoot hardware and software issues, and ensure smooth IT operations for end-users.
Key Responsibilities
Provide technical support for desktops, laptops, and peripheral devices
Troubleshoot hardware, software, and network issues
Assist in software installation, configuration, and upgrades
Manage user accounts, permissions, and access controls
Document incidents, solutions, and standard operating procedures
Escalate complex issues to higher-level IT teams
Maintain high levels of customer service and support
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
1–3 years of experience in IT support or helpdesk roles
Knowledge of Windows and macOS environments
Familiarity with networking concepts (TCP/IP, DNS, DHCP)
Experience with ticketing systems and remote support tools
Strong problem-solving and communication skills
Preferred Qualifications
Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified
Experience with enterprise applications and endpoint management
Familiarity with cybersecurity best practices
Why Join Us?
Work with a reputable US-based technology partner
Exposure to IT support processes and enterprise infrastructure
Competitive compensation and career growth opportunities
Supported by a global consultancy with strong IT domain expertise
How to Apply
We recommend applying with an ATS-friendly resume highlighting technical skills, IT support experience, and certifications. This ensures your application is effectively reviewed by hiring managers.
