IT Application Support Analyst – Tempe, Arizona

Job Description

About the Company

eTeam is a global IT and healthcare consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based technology partners, specializing in application support, IT operations, and enterprise software solutions.

Job Title: IT Application Support Analyst

Location: Tempe, Arizona, USA

Job Overview

We are seeking a detail-oriented and proactive IT Application Support Analyst to join our partner organization. In this role, you will provide technical support for enterprise applications, troubleshoot issues, and ensure seamless operation of software systems for end-users. This position is ideal for professionals interested in IT support, application maintenance, and problem resolution.

Key Responsibilities
Provide technical support and troubleshooting for enterprise applications
Monitor application performance and identify issues or outages
Collaborate with developers and IT teams to resolve software defects
Maintain documentation for support procedures, issues, and resolutions
Assist with user training and onboarding for application systems
Participate in application upgrades, patches, and testing activities
Escalate complex issues to senior IT teams or vendors as needed
Ensure compliance with organizational IT policies and best practices
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
1–3 years of experience in IT application support, helpdesk, or software troubleshooting
Proficiency with enterprise software and IT support tools
Strong problem-solving and analytical skills
Excellent communication and customer service abilities
Ability to work collaboratively in a team environment
Preferred Qualifications
Experience with IT ticketing systems (e.g., ServiceNow, Jira)
Familiarity with database queries, system logs, and application monitoring tools
Knowledge of ITIL framework or IT service management practices
Exposure to software deployment and version control processes
Why Join Us?
Opportunity to work with a leading U.S.-based technology partner
Gain experience in enterprise application support and IT operations
Collaborative and professional work environment
Competitive compensation and benefits
Career growth opportunities in IT support and systems administration
How to Apply

We recommend submitting an ATS-friendly resume highlighting your IT support experience, technical skills, and familiarity with enterprise applications. Including examples of problem resolution or troubleshooting will strengthen your application.