IT Technical Support Analyst – Charlotte, North Carolina
Job Description
About the Company
Skill Gigs is a global IT and healthcare consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based technology partners, specializing in IT support, infrastructure management, and enterprise solutions.
Job Title: IT Technical Support Analyst
Location: Charlotte, North Carolina, USA
Job Overview
We are seeking a motivated and detail-oriented IT Technical Support Analyst to join our partner organization in Charlotte, North Carolina. In this role, you will provide technical support to end-users, troubleshoot IT issues, and assist with maintaining IT systems and services. This position is ideal for early-career professionals interested in IT support, systems administration, and technology troubleshooting.
Key Responsibilities
Provide technical assistance and support for computer systems, software, and hardware
Troubleshoot and resolve IT issues, incidents, and service requests
Install, configure, and maintain workstations, applications, and peripheral devices
Assist in monitoring IT systems, network performance, and security measures
Document support activities, resolutions, and technical procedures
Collaborate with IT teams to escalate and resolve complex issues
Participate in training and knowledge-sharing initiatives
Maintain user accounts, permissions, and access rights
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field
0–2 years of experience in IT support, help desk, or technical troubleshooting (internships/projects count)
Basic knowledge of computer systems, networks, and operating systems
Strong problem-solving and analytical skills
Good communication and customer service abilities
Ability to work collaboratively in a team environment
Preferred Qualifications
Experience with ticketing systems and IT service management tools
Familiarity with Windows, macOS, and mobile device management
Knowledge of networking concepts, cloud services, and cybersecurity fundamentals
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
Ability to support IT process improvement and documentation
Why Join Us?
Opportunity to work with a leading U.S.-based technology partner
Hands-on experience in IT support, systems troubleshooting, and user assistance
Supportive and collaborative work environment
Competitive compensation and benefits package
Career growth opportunities in IT operations and technical support
How to Apply
We recommend submitting an ATS-friendly resume highlighting your IT support experience, technical skills, and familiarity with computer systems or networks. Including internships, projects, or certifications will strengthen your application.
