IT Network Incident Support Analyst – Miami, Florida

Job Description

About the Company

E Team is a global IT and healthcare consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based technology partners, focused on managing network incidents and ensuring reliable system operations.

Job Title

IT Network Incident Support Analyst

Location

Miami

Job Overview

We are seeking a detail-oriented and analytical IT Network Incident Support Analyst to support incident management and network operations. In this role, you will monitor network alerts, troubleshoot issues, and ensure timely resolution of incidents.

Key Responsibilities

Monitor network systems and analyze incident alerts
Troubleshoot network issues and resolve incidents
Coordinate incident response and escalation processes
Maintain incident logs and documentation
Collaborate with IT and network teams
Ensure compliance with IT policies and standards
Track incident trends and generate reports
Support network performance monitoring
Assist in improving incident management processes
Ensure timely and effective resolution of issues

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field
1–3 years of experience in network support, incident management, or IT operations roles
Strong understanding of networking concepts (TCP/IP, DNS, DHCP)
Basic knowledge of network monitoring tools
Good analytical and problem-solving skills
Strong communication and teamwork abilities

Preferred Qualifications

Experience with monitoring tools (SolarWinds, Nagios)
Familiarity with cloud networking (AWS, Azure)
Basic knowledge of scripting (Python, Bash)
Understanding of ITIL incident management processes
Relevant certifications such as CCNA or Network+

Why Join Us?

Work with a leading U.S.-based technology organization
Gain hands-on experience in network incident management
Supportive and collaborative work environment
Competitive salary and benefits
Opportunities for career growth in networking and IT operations

How to Apply

Submit an ATS-friendly resume highlighting your experience in network support, incident management, and relevant technical skills.