IT Helpdesk Operations Analyst – Raleigh, North Carolina

Job Description

About the Company

Skill Gigs is a global IT and healthcare consulting firm that connects skilled professionals with leading organizations worldwide. This opportunity is with one of our U.S.-based technology partners, focused on delivering reliable IT support services and ensuring smooth day-to-day operations.

Job Title:

IT Helpdesk Operations Analyst

Location:

Raleigh

Job Overview

We are seeking a proactive IT Helpdesk Operations Analyst to provide technical support and ensure efficient resolution of IT issues. In this role, you will handle service requests, troubleshoot problems, and support end-users to maintain productivity and system reliability.

Key Responsibilities
Provide first-level technical support to end-users via phone, email, or ticketing systems
Troubleshoot hardware, software, and network-related issues
Log, track, and resolve service requests and incidents
Escalate complex issues to appropriate teams when necessary
Install, configure, and maintain desktops, laptops, and peripherals
Support user account management and access issues
Maintain documentation of issues, resolutions, and procedures
Ensure adherence to IT service management (ITSM) processes
Assist in system updates, patches, and routine maintenance
Deliver excellent customer service and user support
Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field
1–3 years of experience in IT helpdesk or technical support roles
Basic knowledge of operating systems (Windows, macOS)
Familiarity with networking fundamentals (TCP/IP, DNS)
Experience with ticketing systems (e.g., ServiceNow, Jira)
Strong troubleshooting and problem-solving skills
Excellent communication and customer service abilities
Preferred Qualifications
Certifications such as CompTIA A+, ITIL Foundation, or equivalent
Experience with remote support tools
Familiarity with Active Directory and user account management
Basic knowledge of cybersecurity practices
Ability to work in a fast-paced, team-oriented environment
Why Join Us?
Work with a leading U.S.-based technology organization
Gain hands-on experience in IT support and operations
Supportive and collaborative work environment
Competitive salary and benefits
Career growth opportunities in IT and support services
How to Apply

Submit an ATS-friendly resume highlighting your IT support experience, technical skills, and achievements in resolving user issues.